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FAQ

How long will my order take to arrive?
In most cases, NZ orders placed before midday Monday to Friday will be dispatched the same day. We allow 1-3 business days for delivery to NZ urban areas and 4-5 business days for rural areas.

International orders will be dispatched 1-3 working days after the order is placed and will be shipped in 1- 2 business days.

We can not guarantee orders placed after midday on a business day will be dispatched that same day but we will try our best. Orders placed on the weekend or on a public holiday will not be dispatched until the next business day.

The approximate delivery times provided are estimates only and exclude any courier delays, processing time and public holidays. Delivery may also be delayed during heavy sale or promotional periods.

Please note, your ordered items may come from different stores depending on stock levels. This means you may receive multiple parcels dispatched at different times from different stores.

How do I know if my order has been shipped?
When your order has been picked and dispatched you will be emailed a shipping confirmation email. This email includes a tracking link for every parcel on its way to you. With this link you can track the progress of your deliveries.

You will receive the tracking link/s once the full order has been dispatched. This means in the case of multiple parcels being dispatched, you will receive the links once they have all been completed.
How do I track my order?
In your confirmation of shipping email there will be a tracking link provided for every parcel on its way to you. Please note, you may have multiple parcels coming as we dispatch from across all of our stores.

By clicking on the link you will be taken to the Courier Post website, where you can track the progress of your delivery. You can also manually enter a tracking number here.
What if my order doesn’t turn up?
Please allow 2-3 business days for urban deliveries and 4-5 business days for rural deliveries. If your parcel still hasn't arrived you may want to track your order using the link/s provided in your confirmation of shipping email.
Which countries do you ship to?
We currently ship to New Zealand and Australia only. If you are located outside of these countries please contact us to see if we can help.

How much does my delivery cost?
We offer free delivery on all New Zealand orders over $100. Otherwise, shipping is $6.

For our Australian customers, we offer free delivery on orders over NZ$150. Otherwise, shipping is $19.

Additional shipping charges may apply to bulky or fragile items.

All costs are in NZD.

Please contact us for shipping costs on orders to be delivered further afield than New Zealand and Australia.

What if I have received the wrong order?
Please contact us right away with your order number. We'll get it sorted for you as soon as possible.
What happens if I’m not in when the courier arrives?
All of our parcels are sent signature required, so we recommend making your delivery address a place where someone will be there to receive it.

If nobody is there to sign for the parcel a card to call should be left by the courier to let you know delivery was attempted. There are instructions on how and what to do next on the card to call. If you are having no luck, the best thing to do is call Courier Post (NZ) on 0800 COURIER and quote your tracking number.
Can I choose a specific day or time for delivery?
Unfortunately, this isn't a service we can currently provide.

If you call the courier company directly, they may be able to help with specific delivery instructions.

New Zealand
Courier Post
0800 COURIER

Australia
DHL
1300 725 468
Can I pay extra for next day delivery?
Unfortunately, we are unable to offer guaranteed next day delivery. If you place your order before noon and live in an urban area you have a good chance of receiving your item the next day.
Can I have my parcel re-directed to a different address?
If your order hasn't been dispatched yet, we can update your delivery address. However, once the parcel has left our premises, we are unable to change the delivery details.

The courier company delivering your parcel may be able to help you in this instance.

New Zealand
Courier Post
0800 COURIER

Australia
DHL
1300 725 468
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