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Can I return my order?
Full Price and Regular Sale purchases can be returned within 14 days of purchase for an exchange, credit or refund. Locals Loyalty Members have an extended returns period of 30 days.

Gift Cards, Underwear and Final Clearance Products are not eligible for return

All eligible returns must be in clean, resellable condition with original tags attached.

Please see our full Returns Policy
What if my item is faulty?
Please see our Returns Policy
What if I don't have the branded shoebox my shoes came in anymore?
To us, the branded shoebox is just as important as the shoes themselves, so unfortunately we can't accept shoes back for an exchange or refund without it.
How do I return a product?
The easiest way to return a product is to visit us in-store with your receipt. Alternatively you can follow our easy Online Returns Process
How long does it take for me to receive a refund?
Please see our Returns Policy
Do you refund sale items?

Regular sale products can be returned. You have 14 days to return sale items for a refund as long as products are in a clean, resellable condition with all original tags attached they can be refunded.

Final Sale products cannot be returned. These products are marked on the product page. All sales on these products are final and cannot be returned for a refund, exchange or online credit.

Please see our full Returns Policy

Do I have to pay for items to be returned?
Yes. We also recommend you send them back via tracked delivery so you can keep an eye on the delivery progress.
Have you received my returned items yet?
We will send you a confirmation email as soon as we have received your parcel. If you do not hear from us, call the service you used to return the parcel. Sometimes post does get lost so we recommend you send items via tracked delivery.
How long until I get my refund?
Once we have received the returned items, we will send you a confirmation email and the money will be refunded to your card within 48 hours. Please be aware our office is only operational Monday – Friday 8.30am – 5.30pm.
Will I have to pay the courier fee to return a faulty/wrong order?
If the item is faulty or the error has been made by ourselves, we will send you a courier bag to post the items back. The delivery fee will be pre-paid by northbeach.co.nz
Can I return swimwear?
You can return swimwear within 30 days of purchase provided they have not been worn or washed. All the tags and hygiene stickers must be intact. In the interest of hygiene, we may refuse a refund if the above conditions have not been met.

Final Clearance Swimwear cannot be returned for an exchange, online credit or refund. These products are marked on the product page and all sales are final.

I’ve lost my original receipt
We may still be able to issue a refund if you’re able to provide us with your full name and the original five-digit order number. If you’re returning the items in-store you will need to provide the original receipt, this can be retrieved by contacting our customer service team. If purchased in store, please take an alternative proof of purchase such as a bank statement.
Can I exchange an item?

You can exchange an item in-store provided an item hasn’t been worn, is in its original resell-able condition (tags attached) and you have a receipt. To exchange online, you'll need to return your product by post and order the correct size.

Final Sale products cannot be returned for an exchange. These products are marked on the product page.

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