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FAQ

Which countries do you ship to?

We currently ship to New Zealand and Australia only. If you are located outside of these countries please contact us to see if we can help.

How much does my delivery cost?

Free standard delivery on all New Zealand orders over NZ$70. Otherwise $5.

Free standard delivery on all Australian orders over NZ$150. Otherwise $19.

Additional shipping charges may apply to bulky or fragile items.

Please contact us for shipping costs on orders to be delivered further afield than New Zealand and Australia.

How long will my order take to arrive?

In most cases, NZ orders placed before midday Monday to Friday will be dispatched the same day. We allow 1-3 business days for delivery to NZ urban areas and 4-5 business days for rural areas.

International orders will be dispatched 1-3 working days after the order is placed and will be shipped in 1- 2 business days.

How do I know if my order has been shipped?
When your order has been picked and dispatched you will be emailed a shipping confirmation email. This email includes a tracking link for every parcel on its way to you. With this link you can track the progress of your deliveries.
What if my order doesn’t turn up?
Please allow 2-3 business days for urban deliveries and 4-5 business days for rural deliveries. If your parcel still hasn't arrived you may want to track your order using the link/s provided in your confirmation of shipping email. If this still doesn't shed any light on where your parcel is please contact us and we will get it sorted for you as soon as possible.
What if I have received the wrong order?
Please contact us right away with your order number. We will get it sorted for you as soon as possible.
I've placed an order. When will my goods be dispatched?

In most cases, NZ orders placed before midday Monday to Friday will be dispatched the same day. We allow 1-3 business days for delivery to NZ urban areas and 4-5 business days for rural areas.

International orders will be dispatched 1-3 working days after the order is placed and will be shipped in 1- 2 business days.

We can not guarantee that orders placed after midday on a business day will be dispatched that same day but we will try our best. Orders placed on the weekend or on a public holiday will not be dispatched until the next business day.

Please note, your ordered items may come from different stores depending on stock levels. This means you may receive multiple parcels dispatched at different times from different stores.

What happens if I’m not in when the courier arrives?
All of our parcels are sent signature required so we recommend making your delivery address a place where someone will be there to receive it. If nobody is there to sign for the parcel a card to call should be left by the courier to let you know delivery was attempted. There are instructions on how and what to do next on the card to call.

If you are having no luck, the best thing to do is call Courier Post on 0800 COURIER and quote your tracking number. Alternatively, you can contact us and we may be able to help.

Can I choose a specific day or time for delivery?
Unfortunately this is not currently a service that we can provide. If you wish to call the courier company transporting your parcel (in NZ call Courier Post on 0800 COURIER; in Australia call DHL on 1300 725 468) they may be able to assist you with specific delivery instructions.
Can I pay extra for next day delivery?

Unfortunately we are unable to offer guaranteed next day delivery. If you place your order in the morning and live in an urban area you have a chance of receiving your item the next day.

Can I have my parcel re-directed to a different address?
We can update your delivery address if you get it to us before your parcel is dispatched but after the parcel has left our premises we are unable to change the delivery details.
How do I track my order?
In your confirmation of shipping email there is a tracking link provided for every parcel on its way to you. Please note that you may have multiple parcels coming as we dispatch from across all of our stores. By clicking on a link you will be taken to the Courier Post website where you can track the progress of your delivery.

You can also manually enter a tracking number here.