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FAQ

How can I contact you?
To contact our Online Customer Service Team call us on 0800 62 66 54, chat to us by clicking the 'Let's Talk' tab in the bottom right corner of your screen or send us an email at online@northbeach.co.nz.

Alternatively, our store's contact information is listed here.

Where are your store locations?

Auckland:
Albany
Silverdale
St Lukes
Sylvia Park
Westgate

Hamilton:
The Base
Te Awa

Tauranga:
Fraser Cove
Mt Maunganui

Taranaki

New Plymouth

Click here for Store Details

Do you offer a warranty on your products?
The warranty on product sold is covered by the manufacturer; please see our Returns Policy for details.
Do you offer student discounts?
We do not offer student discounts but we do offer regular promos, discounts and incentives. Sign up to our email newsletters or like us on Facebook for updates.
I sent an email to Customer Service but I have not had a reply?
1. Please check your Junk Folder in case our emails have been filed there.
2. Double check the email address you sent it to was right.
3. Call us on 0800 62 66 54 between 8am and 5pm weekdays.
The website isn't loading or doesn't look right on my screen?

Try refreshing the page and/or closing your internet connection and starting again.

If this doesn't work, it may be your internet browser. If you are using Internet Explorer try using another browser eg: Chrome or Firefox, which we recommend as preferred browsers. Please note that we do not support Internet Explorer 6 or lower. If you still have issues then give us a yell so we can fix it ASAP.