FAQ

Locals is our loyalty scheme, which gives us a way to reward our rad customers (that's you, FYI). You can sign on and rack up points for your account online, or at any North Beach store.

Locals Rewards – Spend Dollars, Get Dollars

Spend $500 on full price product in 6 months and you'll get a sweet $30 voucher in return.


Extended Returns Period

Locals have 45 days to return items for an exchange, credit or refund. That's 15 days longer than regular folks, which gives you more time to make up your mind.


Early Access to sales, products and offers

Locals get early access to promotions, products and offers. Just between us, you'll also be eligible for certain special discounts on an as and when basis.


Invites to events, parties and VIP nights

We know you like to be in the know, so know this - our Locals get exclusive invites to events hosted by North Beach or in partnership with our brands.


Birthday Gift

Tell us your birthday, and we’ll send you a little something to make your day that little bit sweeter!

The short answer? Anywhere!

When shopping online, simply log into your account and proceed to checkout – your vouchers will be ready and waiting for you there.

Alternatively, our friendly staff can help you use your voucher in-store.

We've got a full list of Terms and Conditions here, but we've listed the key points below:

Local Vouchers

You earn a voucher by spending $500 on full price items within 6 months.

Local vouchers will expire after 3 months if not redeemed.

You can combine multiple vouchers to use at once, e.g. if you spend $1000 on full price within 6 months, you will have a $60 voucher which you can choose to use whenever you want.

Regular Locals vouchers will carry over – e.g if you want to only spend $20 of your voucher, you will have a $10 balance remaining on your account.


Birthday Codes

A Birthday code will give you $20 off your next North Beach purchase.

Birthday codes expire 2 weeks after they're issued. They're single use vouchers, so you'll need to use it all in one go - the voucher won't split over two items and the value won't carry over like Local vouchers. The voucher is non refundable, transferable or redeemable for cash.

Not valid with any other offer (including Locals $30 Vouchers or any other discount code).

Exhanges

If you redeem your $30 voucher, and then exchange it for another item, the $30 will be taken off the item you are swapping for.

Refunds

If you redeem your $30 voucher, and then return the item for a refund, the $30 voucher will be loaded back onto your account. You will lose any points that were earned from the item you are returning.

If you're a Local, you'll receive a sweet one-off $20 voucher to help you celebrate being a year older! We'll email you the code on your birthday, and you'll have two weeks to use it.

How do I use it online?

Easy! Simply log into your locals account and apply the discount code at checkout when shopping online. Make sure you do this before you place your order, as the discount cannot be applied after the purchase has been made.

This is a single use voucher, which means it can't be split over multiple transactions - you'll have to treat yourself all in one go! It also means it isn't refundable, transferable or able to be redeemed for cash.

My code isn't working...

First, ensure you are logged in to your locals account! Then check if you're using it for a valid purchase, as Locals Birthday Vouchers can't be used with any other offer, or on final clearance items.

Can I use it in store?

Absolutely! Simply give one our rad staff members your email address in store and they will be able to look up the voucher for you.


Still confused? Contact us!

Firstly, oh no! Sorry about that. There are a couple of details we need to check first:

1) Have you received a birthday voucher in the past 365 days?
If yes, you won't be getting another until you have completed another lap around the sun. .

2) Is your birth date and email address entered correctly?
Log into your Locals account and check all your details are correct.

3) Double check you are subscribed to our mailing list - if you have unsubscribed previously, sadly we are not able to email you - you can however still use your birthday voucher in store - just ask our friendly staff to look up your email address and apply the voucher.

4) Lastly, we suggest checking your junk/spam folders - our emails may be filtered out from your main inbox by mistake.

Still need help? Contact us now.

Absolutely not! We'd love to have you join us!

However, sadly it is too late to receive a birthday voucher for this year, you must be signed up the day prior to your birthday to receive a voucher - but not to worry you'll be sent one next year!