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FAQ

Can I return my order?
Full Price and Regular Sale purchases can be returned within 30 days of purchase for an exchange, credit or refund. Locals Loyalty Members have an extended returns period of 45 days.

Gift Cards, Underwear and Final Clearance Products are not eligible for return

All eligible returns must be in clean, resaleable condition with original tags included.

You can return products to your local North Beach store, or to the Online Returns Address, using the returns form here. Please see our full Returns Policy
How does a Laybuy refund work?
If you’re not happy with your purchase, returns with North Beach are easy – here’s how it works with Laybuy:

1) Return your order back to the original branch the purchase was made at for a full refund. If you’re unable to return your item to the original branch a store credit will be issued in place of a refund.

2) North Beach receives the returned goods and notifies Laybuy.

3) Laybuy immediately processes your refund (you will receive an email to confirm this).

4) The bank processes the refund to the card used to make the payment. This may take 5-7 working days.

Need more info about how Laybuy works? Click here.

How does an Afterpay refund work?
Refunds with Afterpay are easy as, but they do work differently than a direct North Beach refund. Here’s the process:

1) Return your order back to the original branch the purchase was made at for a full refund. If you’re unable to return your item to the original branch a store credit will be issued in place of a refund.

2) North Beach receives your return and notifies Afterpay.

3) Afterpay will process the transaction. Your refund will show up in your payment plan – it will adjust payments from your last instalment backwards.

Note: Afterpay refunds can take up to 7 business days, depending which bank you are with.

If you have further questions about your Afterpay refund or Afterpay account, please contact Afterpay.
What if my item is faulty?
If you have a faulty item you would like refunded, repaired, or replaced, you can follow the usual returns process. Faulty items may be returned outside of the usual 30 day time period.

Please mark your item as faulty on your returns form.
How long does it take for me to receive a refund?
If your return meets the conditions outlined by our Returns Policy, we will process your refund as soon as we receive it.

Your refund should appear in your account within 48 hours. This may differ slightly depending which bank you are with.
Do I have to pay for items to be returned?
Yes. We also recommend you send them back via tracked delivery so you can keep an eye on the delivery progress.
Have you received my returned items yet?
We will send you a confirmation email as soon as we have received your parcel. If you do not hear from us, call the service you used to return the parcel. Sometimes post does get lost so we recommend you send items via tracked delivery.
How long until I get my refund?
Once we have received the returned items, we will send you a confirmation email and the money will be refunded to your card within 48 hours. Please be aware our office is only operational Monday – Friday 8.30am – 4.30pm.
Will I have to pay the courier fee to return a faulty/wrong order?
If the item is faulty or the error has been made by ourselves, we will send you a courier bag to post the items back. The delivery fee will be pre-paid by northbeach.co.nz
Can I return swimwear?
You can return swimwear within 30 days of purchase provided they have not been worn or washed. All the tags and hygiene stickers must be intact. In the interest of hygiene, we may refuse a refund if the above conditions have not been met.

Final Clearance Swimwear cannot be returned for an exchange, online credit or refund. These products are marked on the product page and all sales are final.

I’ve lost my original receipt
We may still be able to issue a refund if you’re able to provide us with your full name and the original five-digit order number. If you’re returning the items in-store you will need to provide the original receipt, this can be retrieved by contacting our customer service team. If purchased in store, please take an alternative proof of purchase such as a bank statement.
Can I exchange an item?
You can exchange an item in-store provided an item hasn’t been worn, is in its original resaleable condition (with tags) and you have a receipt. To exchange online, you'll need to return your product by post and order the correct size.

Final Sale products cannot be returned for an exchange. These products are marked on the product page.

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