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Returns Policy

The returns policy set out below only applies to products purchased from our online store being North Beach Online Limited.  Please refer to our In-store Returns Policy for products purchased from a physical North Beach store.  

In these Terms the expressions us, we, our and North Beach (including northbeach, NorthBeach and NORTHBEACH) are a reference to North Beach Online Limited and reference to you is the Customer.  

Change of Mind

North Beach is committed to Customer satisfaction. If you order and receive any product (except gift cards) that you are not happy with for any reason, simply return it to us within the given time frames (refer below) and provided it is in the same condition which we sent it to you, we will happily exchange this product or refund your payment.  

We do not in any circumstances accept return of Gift Cards.  

Time Frame for Returns

The time frames in which you must return products are:

Full Price Products - within 30 days (ordinary days NOT working days) of receipt of product, Sale  Products  - within 14 days (ordinary days NOT working days) of receipt of product and in respect of any products delivered to an overseas address- within 30 Days (ordinary days NOT working days) of receipt of product.

Unless a product is faulty or the wrong product was received, we will not accept any products returned outside of these time frames.  No exceptions.  

Except for faulty items, refunds are only available to online purchasers of products as they are unable to try the product on.  Any products purchased from a physical North Beach store must comply with the Returns Policy applicable to In-Store locations.

Returns Process

Drop into store

Where possible, except for swimwear, please return your product to your local North Beach store with your invoice/receipt you received with the product. This will reduce freight times and the issue will be resolved sooner.   It is essential you present the invoice/receipt for your product; we will not accept any returns unless you present the invoice/receipt.

If you are unable to head into your local North Beach store, please follow one of the below processes:

  1. Head to "My Account" in the top right of the screen
  2. Click "Order History"
  3. Download the returns form on the right
  4. Print and enclose with your package.
  5. Send your return to:
    Attn: North Beach Returns
    North Beach Online
    6b Piermark Drive
    Albany
    Auckland 0632
    New Zealand 
  6. We recommend sending from NZ Post and ensuring you can trace the parcel as we will be unable to cover lost packages.
  7. Once we receive the package, we will endeavor to inspect and process  within 24 hours to ensure you receive your exchange or refund as quickly as possible. We will send an email to confirm and update you on the process.

No Account? No worries!

  1. Complete the Exchanges & Returns section on the bottom of your invoice and enclose with your returned item/s. Please fill out all fields to ensure a quick turnaround. Please check your exchange item is available on Website.
  2. Pack all return items with your invoice in a secure carton or reuse the North Beach courier bag. Ensure that fragile items are securely packed as we are not able to accept them if damaged.
  3. Please send your return to:
    Attn: North Beach Returns
    North Beach Online
    6b Piermark Drive
    Albany
    Auckland 0632
    New Zealand 
  4. We recommend sending from NZ Post and ensuring you can trace the parcel as we will be unable to cover lost packages.
  5. Once we receive the package, we will endeavor to inspect and process within 24 hours to ensure you receive your exchange or refund as quickly as possible. We will send an email to confirm and update you on the process.

North Beach will not refund the original delivery costs or return freight costs for any product that is returned for reasons other than faulty product.

If your product has been damaged in transit, please contact our customer service team  and we will arrange to replace the damaged products.

If you have any problems with the returns process, please do not hesitate to contact our team

Faulty Returns

If you have a faulty product that you would like refunded, repaired or replaced, follow the Return steps above. Faulty products may be returned outside of the regular return time frames recorded above so long as the product is still under warranty. We will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.

Please enclose your original invoice with a detailed description of the fault. A copy of your original receipt can be obtained by logging into your account at Northbeach.co.nz

We will endeavor to process all refunds and/or replacements within 24 hours of receiving notification of a fault; however some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed on a regular basis via email updates.

Each manufacturer may have different warranty periods or service standards for faulty products. While we will endeavor to deal with all faulty products promptly, we do not have control over the repairs or assessment process for warranty issues. In some cases, such as most watches, products returned in used condition will be repaired instead of replaced and will not be refunded unless repair is impossible. For more information on your products warranty, please refer to the information included with the product.

If an order is deemed faulty, we will gladly reimburse the return postage up to NZD$10.00. This includes postage only; packaging is at an additional cost to the Customer. For further information on warranties and faulty items, please contact our customer service team

Returns Terms & Conditions

All products returned for refund or exchange must be returned in original saleable condition with all tags attached (unless faulty). Any packaged items must be returned with the original packaging in good condition or may not be accepted (unless faulty).

Gift cards and promo codes cannot be applied to exchanges.

North Beach will not accept any "Collect On Delivery" deliveries.  Any returns sent "Collect On Delivery" will have the postage costs deducted from your refund.

For all returns (except faults which is addressed above), we will endeavor to process all returns as quickly as possible.  During peak periods, North Beach cannot guarantee returns will be processed within 24 hours. During these periods some exchanges may not be processed if your requested product is out of stock and a refund will be processed instead. We recommend placing a new order online and returning your original items for refund to avoid exchange products selling out. You will receive an email to notify you whether a refund or exchange was made on your return.

Refunds will be credited through your original payment method.

Footwear

Please try footwear on using a clean surface to prevent any marks. Shoes that have dirty soles, stains or marks may not be accepted for return.

Clothing

All returned clothing must be in the same state in which it was dispatched and be free from dirt, stains, marks, odours and rips.  Any clothing received in such state will not be accepted for return (unless faulty).

Swimwear

Swimwear may be returned if it is unworn, and in its original saleable condition. All tags and protection stickers must be attached. Please note that any swimwear sold in a set must be returned in a set. We recommend trying on swimwear over underwear as we are unable to accept any soiled products for return and the item will be returned to you at your expense.  

Underwear and Accessories

Due to hygiene safety, North Beach is unable to accept returns on underwear or earrings unless faulty.

Packaging/Boxed Goods

If you wish to exchange or return boxed goods, they must be returned to North Beach in the original packaging, unmarked and in good condition.

If items are being posted back, please place any product packaging inside a satchel and do not attach any labeling to the outside of the packaging. If the packaging has been marked or is in unsatisfactory condition there may be a chance that we will be unable to exchange or refund the product.

For any further information please  contact our customer service team

Last updated 14 November 2012