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Returns Policy

The returns policy set out below applies to products purchased from any North Beach store, including the Online Store.

In these Terms the expressions us, we, our and North Beach (including northbeach, NorthBeach and NORTHBEACH) are a reference to the North Beach Group and reference to you is the Customer.

Change of Mind

North Beach is committed to Customer satisfaction, and accept change of mind returns on all purchases that meet our specified criteria.

We do not accept change of mind returns on gift cards, underwear, clearance products or swimwear pants purchased in store.

Clearance items are those products reduced by 50% or more. These will be clearly marked Online and at Point Of Sale.

All returns need to be within 14 days and in original purchase condition, with original tags attached.

Time Frame for Returns

All eligible items must be returned within 14 days of purchase (ordinary days, not working days).

Where delivery has been delayed for an online order, we will take in consideration the delivery date, as well as the purchase date.

Unless a product is faulty or the wrong product was received, we will not accept any products returned outside of these time frames. No exceptions.

Clearance

Products identified and advertised as Clearance will not be accepted for returns, unless faulty. These include products discounted by 50% or more, and will be clearly marked to identify them as end of line, where returns are not accepted.

Returns Process

You can return products to your local North Beach store, or to the Online Returns Address.

For full returns instructions contact us on 0800 62 66 54.

All returns must include proof of purchase. We will not accept any returns unless you present the invoice/receipt.

Couriered Returns

Returns sent via courier are at the customer's expense, and North Beach will not pay or reimburse return freight costs for any product that is returned for reasons other than faulty product.

We recommend using a Track & Trace Delivery Service through New Zealand Post or Courier Post. North Beach are not liable for any lost courier returns, and cannot track parcels not sent through official Track & Trace Delivery Services.

Once we receive the package, we will endeavour to inspect and process your returns within 24 hours to ensure you receive your exchange or refund as quickly as possible. We will send an email to confirm and update you on the process.

Returns are not processed over weekends as the Couriers do not operate.

If items are being posted back, please place any product packaging inside a satchel and do not attach any labelling to the outside of the packaging. If the packaging has been marked or is in unsatisfactory condition there may be a chance that we will be unable to exchange or refund the product.

If your product has been damaged in transit, please contact our customer service team and we will arrange to replace the damaged products.

If you have any problems with the returns process, please do not hesitate to contact our team

Faulty Returns

If you have a faulty product that you would like refunded, repaired or replaced, follow the Return steps above. Faulty products may be returned outside of the regular return time frames recorded above, so long as the product is still under warranty. We will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.

Please enclose your original invoice with a detailed description of the fault.

We will endeavour to process all refunds and/or replacements within 24 hours of receiving notification of a fault; however some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed on a regular basis via email updates.

Each manufacturer may have different warranty periods or service standards for faulty products. While we will endeavour to deal with all faulty products promptly, we do not have control over the repairs or assessment process for warranty issues. In some cases, such as most watches, products returned in used condition will be repaired instead of replaced and will not be refunded unless repair is impossible. For more information on your products warranty, please refer to the information included with the product.

If an order is deemed faulty, we will gladly reimburse the return postage up to NZD$10.00. This includes postage only; packaging is at an additional cost to the Customer. For further information on warranties and faulty items, please contact our customer service team

Returns Terms & Conditions

All products returned for refund or exchange must be returned in original saleable condition with all tags attached (unless faulty). Any packaged items must be returned with the original packaging in good condition or may not be accepted (unless faulty).

Gift cards and promo codes cannot be applied to exchanges.

North Beach will not accept any "Collect On Delivery" deliveries. Any returns sent "Collect On Delivery" will have the postage costs deducted from your refund.

For all returns (except faults which is addressed above), we will endeavour to process all returns as quickly as possible. During peak periods, North Beach cannot guarantee returns will be processed within 24 hours. During these periods some exchanges may not be processed if your requested product is out of stock and a refund will be processed instead. We recommend placing a new order online and returning your original items for refund to avoid exchange products selling out. You will receive an email to notify you whether a refund or exchange was made on your return.

Refunds will be credited through your original payment method.

Footwear

Please try footwear on using a clean surface to prevent any marks. Shoes that have dirty soles, stains or marks may not be accepted for return.

Clothing

All returned clothing must be in the same state in which it was dispatched and be free from dirt, stains, marks, odours and rips. Any clothing received in such state will not be accepted for return (unless faulty).

Underwear and Accessories

Due to hygiene safety, North Beach is unable to accept returns on underwear or earrings unless faulty.

Swimwear

We accept swimwear returns for Online Purchases as long as all original tags and hygiene stickers are attached and garments are in perfect, re-sellable condition.

Any swimwear sold in a set must be returned in a set.

All swimwear must be tried on over underwear as we are unable to accept any soiled products for return and the item will be returned to you at your expense.

Our staff reserve the right to refuse any change-of-mind swimwear returns if hygiene stickers are not intact and the garments are believed to be worn.

We do not accept returns for Swimwear bottoms / pants purchased In-Store, as care must be taken while trying the product on in store to ensure the correct size is selected. We do accept returns for Separate Swim Tops. This is for separates only, so tops bought as part of a set cannot be returned.

For any further information please contact our customer service team

Last updated July 2017.