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Returns & Exchanges

We accept change of mind returns for most purchases made in store or online as long as they meet the following criteria:

  • Items must be returned within 14 days of original purchase date (30 days for Locals)
  • Items must be in new, unworn condition with original tags attached
  • Swimwear must be returned with hygiene stickers in tact
  • In store purchases must be lodged through an account with valid customer details so we can track your purchase and return
  • The following items are not eligible for return:
    • - Final Clearance products - marked on your receipt and identified at point of purchase
    • - Gift Cards
    • - Earrings
    • - Underwear
  • Extended Christmas Returns Policy: Purchases made through a Locals account from 01 November - 24 December can be returned up until 30 days after Christmas (24/01/2019) as long as they comply with our full returns policy.

We may refuse the return of items that do not comply with the above criteria

If your purchase is faulty, we will meet our obligations under the consumer guarantees act to find a remedy within a reasonable time frame.

To view our full returns policy, Click here.

To download the returns form, Click here.

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