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RETURNS & EXCHANGES

We accept change of mind returns for most purchases made in store or online as long as you meet these criteria:

  • Items must be returned within 30 days of original purchase date (45 days for Locals)
  • Items must be in new, unworn condition with original tags attached
  • Swimwear must be returned with hygiene stickers in tact
  • You must provide proof of purchase. If you are a Locals member we have a record of your purchases otherwise you need to provide a receipt or bank statement.
  • The following items are not eligible for return:
    • Final Clearance products - marked on your receipt and identified at point of purchase
    • Gift Cards
    • Earrings
    • Underwear

We may refuse the return of items that do not comply with the above criteria.


FAULTY RETURNS

If your purchase is faulty, we will meet our obligations under the Consumer Guarantees Act to find a remedy within a reasonable time frame.


AFTERPAY, LAYBUY & STORE ORDER RETURNS

All orders paid via Afterpay and Laybuy must be returned to the original store from which the purchase was made to process a refund, otherwise a store credit will be issued. Orders placed in store for delivery to your home must be returned to the store you paid at to process a refund, otherwise a store credit will be issued.


HOW TO RETURN AN ITEM

In store

Take the item along with your proof of purchase to any North Beach store.

By courier

Download the returns form and follow the instructions on the form. If the item is faulty we will reimburse you for courier costs.

View our full returns policy

Download the returns form

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