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FAQ

Do I need to create an account to shop with you?
No! You can just sign in as a guest, but if you do have an account with us, we save your details which make it easier and quicker for you to shop with us next time.
Do you have a sizing guide?
We sure do! Alongside each product is a brand specific sizing guide. Please keep in mind that this is a guide only and some brands may differ slightly with each design.
What forms of payment can I use?

We accept Visa, Mastercard, American Express, Qcard and North Beach Gift Cards online.

Is it safe to use my credit card on your site?
Of course it is. We also take fraud very seriously so all credit and debit card holders are subject to validation and authorization by both us and the card issuer.
How do I buy a gift voucher?
Gift cards can be bought at any North Beach or online here
How do I use my gift voucher?
Simply enter your gift card number at the payment screen and we’ll let you know how much your balance is. Just click “Use This Card” and we’ll credit available amount towards the sale. You can also pay part gift card, part credit/debit card to top up the balance. You can also check the balance of your gift card online
What do I do if I lose my Gift Voucher?
A Gift Voucher is to be treated like cash. It is your responsibility to keep it safe. However if it lost/stolen we will do our best to help you out. If the Gift Voucher hasn’t been redeemed we are able to cancel it and re-issue one to you, providing you have a receipt with the Gift Voucher number on it. There will be a $5.00 fee to reissue and send out the new voucher to you. Unfortunately if the voucher has been redeemed then we are unable to re-issue it.
Can I use a gift voucher? What about sale product?
You most certainly can! When you go to check out with your shopping cart, there is a payment option for vouchers and instructions on how to do so. Our vouchers can be used on absolutely anything, including sale/discounted product.
The item I want is out of stock. When will you be getting more?
We have a team who are constantly doing reorders on our best selling styles from our suppliers. Unfortunately sometimes things will sell out. If you have missed out on something you really want, get hold of our Online Customer Service team and they can let you know when the next order will come in or where else we can try source one for you.
I’ve bought shoes but didn’t realise they were in men’s sizing?
All shoe measurements are listed in the Product Details. You can also compare sizes by using the size guide. We recommend you purchase the shoe again – in the correct size (this will ensure you get them before they sell out) and send the original pair back to us. We will send you the new pair and when we receive the wrong ones you will receive a refund. Alternatively you can send the original shoes back and place a note in the parcel requesting the correct size. We will exchange the shoes as long as the new size is available.
Is everything online available in every store?
If you have seen an item in-store but not online, chances are it has sold out online. We recommend you call the store that you originally saw the item and check it’s still in stock. Store transfers can be arranged for a $10 fee but we’re unable to transfer from a physical store to the online store.
Can I place my order over the phone?
Unfortunately we cannot take orders by phone; all orders should be placed online.
Can I order online and pick up in-store?
We dispatch our orders from nine different stores so we can’t always guarantee your item is available in the specific store you want. You can check store availability online. Simply click on the item you want and click the grey ‘Check Instore’ box.
How do I find out if an item is in stock?
Click on the item you’re interested in and scroll down the page until you see a grey box labelled ‘Check Instore’. This will show which stores are stocking the item, including which sizes are available.
Do you offer layby?
Unfortunately we’re unable to offer layby through our online store. However we do offer layby in-store.
This is on sale in-store but it’s not on your website?
Stores will often discount items when they only have a few styles left. Because nortbeach.co.nz dispatches from nine different stores, our stock levels are rarely low and therefore we’re not in the same position to lower our prices.
If an item is available in my local store, am I able to put it on hold?
Sure. Please give the store a call and ask the floor staff to reserve the item for you. However, you will have to purchase it from the actual store; it cannot be reserved and later bought online. Please be aware, if we put an item on hold and it sells online, it will no longer be valid for hold.
I’ve seen an item online but I don’t want it to sell-out. Am I able to get it put on hold?
Unfortunately we’re unable to hold online items.
Is your site secure?

Our site is most definitely secure, we are partnered with DPS Payment Express to accept your payment. We also use Secure Sockets Layer technology to protect your information as it is transmitted to us. This means that at the checkout our website and your computer will encrypt all information provided to help prevent other computers making sense of it.

Our site site has been issued a QuickSSL™ certificate to enable server security, you can verify this by clicking the icon below